Today I attended a meeting to determine some call flow stuff that would help agents more smoothly navigate certain call types. I found it incredibly rewarding to be part of something that might actually result in some really good ideas put into action. I’ve been talking extensively with my superior folks about some of the ideas I’ve had over the past few months, and it gives me a great sense of contribution.
It’s a thrilling thing because for the better part of a year, I have been longing for more, but not just any old thing. I really like the idea of supporting coworkers by improving efficiency. Perhaps it won’t result in much in this current role, but it might help inspire me in the future.
At the end of the day, it really is about contribution. Especially when you have things you can offer. I’m beginning to accept the importance of putting ideas out there, whether they’re used or not. It’s good practice for the future.